FAQs - Apiezon Online Shop

Q: Where can I find out more about Apiezon and M&I Materials Ltd?
A: 
You can learn more about Apiezon at www.apiezon.com. M&I Materials Ltd is the UK-based manufacturer of Apiezon. To find out more about M&I Materials visit www.mimaterials.com.

Q: What products can I buy from the Apiezon shop?
A: 
At the moment we are only selling Apiezon greases, Apiezon Wax W sticks, Apiezon Sealing Compound Q and Apiezon AP201 & AP303 oils online. If you require other Apiezon products please contact one of our distributors listed on the Distributor lists or contact us on tel: +44 (0)161 864 5419; or complete our enquiry form

Q: To which countries will Apiezon online shop orders be delivered?
A: 
The Apiezon shop will deliver orders to the following countries (known as "Serviced Countries"):-
UK & Ireland; Austria; Belgium; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Gibraltar; Greece; Guernsey; Hungary; Iceland; Israel; Italy; Jersey; Latvia; Liechtenstein; Lithuania; Luxembourg; Malta; Netherlands; Norway; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden; Switzerland and Turkey.

Q: My country is not listed. How can I buy Apiezon?
A:
Please contact one of our distributors listed on the Distributor lists or contact us on tel: +44 (0)161 864 5419; or complete our enquiry form.

Q: Is there a minimum order quantity?
A: 
No. We will deliver just 1 tube of Apiezon grease, 1 tin of Q Compound, 3 sticks of Apiezon Wax W or 1 drum of Apiezon AP201 oil if that is what you require.

Q: Is there a maximum order quantity?
A: 
You can purchase up to a total of 10 products on any 1 order at the Apiezon online shop. This can comprise tubes of Apiezon grease, 1kg tins of Sealing Compound Q, packs of 3 Apiezon Wax W sticks or drums of Apiezon AP201 oil. If you require larger quantities please contact one of our distributors listed on the Distributor lists; contact us on tel: +44 (0)161 864 5419 or complete our enquiry form.

Q: Can I buy a mix of products?
A: Yes as long as the total number of items does not exceed 10. Apiezon Wax W x 3 sticks are classed as one item. If you require larger quantities please contact one of our distributors listed on the Distributor lists; contact us on tel: +44 (0)161 864 5419 or complete our enquiry form.

Q: Are the Apiezon products despatched ex-stock?
A: 
Apiezon products are despatched ex-stock. The online shop will clearly state if a particular product is out-of-stock.

Q: When will my goods be despatched?
A: Products are usually dispatched within 2 working days for orders received before 12.00pm standard time (GMT), Monday to Friday. (Please allow an additional day during UK national bank holidays).

Q: Who will deliver my goods?
A: International delivery is by FedEx International Priority, UK delivery is by TNT Express. Both services are next day delivery from collection.

Q: How can I track my goods in transit?
A: 
On despatch from M&I Materials you will receive an e-mail with a tracking number to enable you to track your order on the carrier's website. You can use these links to go to the carrier websites www.fedex.com or www.tnt.com.

Q: What are the delivery charges?
A: 
Delivery is free for all deliveries to all serviced countries. For all non-UK countries, we deliver DAP INCO terms. If any VAT or import duties are due, the customer will be liable to pay those on import. Dependant upon the import country, there may be import duty charges on PFPE 501 grease. VAT will have to be paid by the customer on import, but for companies that are VAT registered this can be claimed back.

Q: How do I pay for my order?
A: Payment is by credit or debit card using the secure HSBC payment portal. Orders must be paid for in full before they are processed. Please ensure the billing address entered at the checkout matches the billing address used on the payment card. However, the delivery address does not have to match the billing address.

Q: Can I receive a pro forma invoice so our company can raise a purchase order?
A: I
f you require a pro forma invoice, initiate the order online completing all the relevant information. Once you abandon the cart, after 1 hour you will receive an email with our contact details and a hyperlink to the order. Use this email to request the pro forma invoice and it will be emailed to you.

The Apiezon Shop can only process orders which are fully paid online by credit or debit card at the time of placing the order. An invoice will only be generated when the goods are despatched. If this method is not suitable for you please contact one of our distributors listed on the Distributor lists.

Q: Will I receive an invoice for the order?
A: 
An invoice will be generated approximately 24 hours after the goods are despatched and sent via email.

Q: Do M&I Materials apply any card payment charges?
A: 
No M&I Materials Ltd do not apply any credit or debit card charges. Your bank however may apply transaction fees as per the Terms and Conditions applicable to your account.

Q: Can I pay in a currency other than Euros?
A: The default currency for the Apiezon shop is set to Euros. If you wish to pay in Pounds Sterling, please change the currency at the bottom of the page.

Q: VAT and UK deliveries?
A: 
VAT is applied to all orders for delivery in the UK.

Q: Import duties and taxes non-UK country deliveries?
A: 
Our deliveries are DAP INCO terms. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. If your company is VAT registered you should be able to claim the VAT element back.

Q: How will the greases be packaged for delivery?
A:
 Each Apiezon grease tube is packed in its standard branded box. Individual boxes are then inserted into a specially designed protective clear plastic sleeve and capped.

Q: How will the Apiezon Wax sticks be packaged for delivery?
A: Apiezon Wax sticks are packed in 3s, with a minimum net total weight of 45g. Each stick is wrapped in a cellophane wrapper. 3 sticks are then inserted into a specially designed protective sleeve and capped.

Q: How will the Apiezon Sealing Compound Q be packaged for delivery?
A: Apiezon Sealing Compound Q is packed in a 1kg tin.

Q: How will the Apiezon AP201 Oil be packaged for delivery?
A: Apiezon AP201 oil is packed in either a 4L of 20L drum.

Q: If I order multiple products will they all be delivered together?
A: An order for multiple products, particularly across the Apiezon range, will normally mean multiple packages within a single consignment will be despatched.

Q: What should I do if my goods are damaged on delivery?
A: 
Please contact us on tel: +44 (0)161 864 5419 or e-mail: apiezonshop@mimaterials.com.

Q: Returns?
A: 
Please contact us on tel: +44 (0)161 864 5419 or e-mail: apiezonshop@mimaterials.com.

Q: Can I change my order after it has been submitted to the Apiezon shop?
A: 
Please contact us urgently by tel: +44 (0)161 864 5419 or e-mail: apiezonshop@mimaterials.com.