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Your are here: HomeFAQ about the Apiezon Online Shop and buying Apiezon Vacuum Greases
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FAQs - Apiezon Online Shop

Q: Where can I find out more about Apiezon and M&I Materials Ltd?
A: 
You can learn more about Apiezon at www.apiezon.com. M&I Materials Ltd is the UK-based manufacturer of Apiezon. To find out more about M&I Materials visit www.mimaterials.com.

Q: What products can I buy from the Apiezon shop?
A: 
At the moment we are only selling Apiezon greases, Apiezon Wax W sticks and Apiezon Sealing Compound Q online. If you require other Apiezon products please contact one of our distributors listed on the Distributor lists or contact us on tel: +44 (0)161 864 5419; or complete our enquiry form

Q: To which countries will Apiezon online shop orders be delivered?
A: 
The Apiezon shop will deliver orders to the following countries (known as "Serviced Countries"):-
UK & Ireland; Austria; Belgium; Bulgaria; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Gibraltar; Greece; Guernsey; Hungary; Iceland; Israel; Italy; Jersey; Latvia; Liechtenstein; Lithuania; Luxembourg; Malta; Netherlands; Norway; Poland; Portugal; Romania; Slovakia; Slovenia; Spain; Sweden; Switzerland and Turkey.

Q: My country is not listed. How can I buy Apiezon?
A:
Please contact one of our distributors listed on the Distributor lists or contact us on tel: +44 (0)161 864 5419; or complete our enquiry form.

Q: Is there a minimum order quantity?
A: 
No. We will deliver just 1 tube of Apiezon grease, 1 tin of Q Compound or 3 sticks of Apiezon Wax W if that is what you require.

Q: Is there a maximum order quantity?
A: 
You can purchase up to a total of 5 products on any 1 order at the Apiezon online shop. This can comprise tubes of Apiezon grease, 1kg tins of Sealing Compound Q or packs of 3 Apiezon Wax W sticks. If you require larger quantities please contact one of our distributors listed on the Distributor lists; contact us on tel: +44 (0)161 864 5419 or complete our enquiry form.

Q: Can I buy a mix of products?
A: Yes as long as the total number of items does not exceed 5. Apiezon Wax W x 3 sticks are classed as one item. If you require larger quantities please contact one of our distributors listed on the Distributor lists; contact us on tel: +44 (0)161 864 5419 or complete our enquiry form.

Q: Are the Apiezon products despatched ex-stock?
A: 
Apiezon products are despatched ex-stock. The online shop will clearly state if a particular product is out-of-stock.

Q: When will my goods be despatched?
A: Goods are normally despatched the next working day for orders received before 1.00pm standard time (GMT), Monday to Friday, excluding bank holidays. M&I Materials will be closed for the holiday period. Orders received by 1.00pm standard (GMT) Wednesday 20th December 2017 will be despatched on Thursday 21st December 2017. Orders received after this time will be processed as if received on Tuesday 2nd January 2018.

Q: Who will deliver my goods?
A: International delivery is by FedEx International Priority, UK delivery is by TNT Express. Both services are next day delivery from collection.

Q: How can I track my goods in transit?
A: 
On despatch from M&I Materials you will receive an e-mail with a tracking number to enable you to track your order on the carrier's website. You can use these links to go to the carrier websites www.fedex.com or www.tnt.com.

Q: What are the delivery charges?
A: 
Delivery charges are included for UK deliveries. A charge of €12 will be added at the checkout for all other countries. You will always be able to see this charge before submitting your order.

Q: How do I pay for my order?
A: Payment is by credit or debit card using the secure HSBC payment portal. Orders must be paid for in full before they are processed. Please ensure the billing address entered at the checkout matches the billing address used on the payment card. However, the delivery address does not have to match the billing address.

Q: Can I receive an invoice / pro forma invoice so our company can raise a purchase order?
A: 
The Apiezon Shop can only process orders which are fully paid online by credit or debit card at the time of placing the order. An invoice will only be generated when the goods are despatched. If this method is not suitable for you please contact one of our distributors listed on the Distributor lists.

Q: Do M&I Materials apply any card payment charges?
A: 
No M&I Materials Ltd do not apply any credit or debit card charges. Your bank however may apply transaction fees as per the Terms and Conditions applicable to your account.

Q: Can I pay in a currency other than Euros?
A: At the moment the Apiezon shop only accepts payment in Euros.

Q: VAT and UK deliveries?
A: 
VAT is applied to all orders for delivery in the UK.

Q: VAT and non EU member state deliveries?
A: 
VAT is not applicable for deliveries to countries outside of the EU member states and hence an EU VAT Registration number does not need to be provided.

Q: VAT and EU country deliveries?
A: 
Orders for delivery to EU member states are subject to VAT. However, this does not have to be applied on provision of a valid EU VAT Registration number. At the Apiezon shop we do not apply the VAT element on-line for EU countries. If your delivery is for an EU country and your order does not contain a valid EU VAT Registration number we will contact you directly to obtain it or process the VAT element of your order separately. If neither of these are possible we will cancel the order and refund your card.

Q: Which countries are in the EU and must provide a valid EU VAT Registration number?
A: 
Valid EU Registration numbers must be provided for deliveries to the following countries:- Austria; Belgium; Bulgaria; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hungary; Ireland; Italy; Latvia; Lithuania; Luxembourg; Malta; Netherlands; Poland; Portugal; Romania; Slovakia; Slovenia; Spain and Sweden.

Q: Which countries do not need to provide a valid EU VAT Registration number?
A: 
Valid EU Registration numbers do not need to be provided for deliveries to the UK or any country that is not an EU member state.

Q: How will the greases be packaged for delivery?
A:
 Each Apiezon grease tube is packed in its standard branded box. Individual boxes are then inserted into a specially designed protective clear plastic sleeve and capped. Please visit Packaging for more information.

Q: How will the Apiezon Wax sticks be packaged for delivery?
A: Apiezon Wax sticks are packed in 3s, with a minimum net total weight of 45g. Each stick is wrapped in a cellophane wrapper. 3 sticks are then inserted into a specially designed protective sleeve and capped. Please visit Packaging for more information. 

Q: How will the Apiezon Sealing Compound Q be packaged for delivery?
A: Apiezon Sealing Compound Q is packed in a 1kg tin. Please visit Packaging for more information.

Q: If I order multiple products will they all be delivered together?
A: An order for multiple products, particularly across the Apiezon range, will normally mean multiple packages within a single consignment will be despatched.

Q: What should I do if my goods are damaged on delivery?
A: 
Please contact us on tel: +44 (0)161 864 5419 or e-mail: apiezonshop@mimaterials.com.

Q: Returns?
A: 
Please contact us on tel: +44 (0)161 864 5419 or e-mail: apiezonshop@mimaterials.com.

Q: Can I change my order after it has been submitted to the Apiezon shop?
A: 
Please contact us urgently by tel: +44 (0)161 864 5419 or e-mail: apiezonshop@mimaterials.com.


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